FAQ
- Can I cancel my subscription any time?
- Yes, We don’t believe in locking our customers into long contracts or highly expensive solutions. We are confident that you will love your ISISPOS, so offer a simple month-to-month subscription. If you decide not to use ISISPOS anymore, all you need to do is give is us a 30 day notice.
- How long does it take to be up and running after I place my order?
- It all depends on the size of your menu and where your order sits in the file building queue. a typical installation happens with lead times between 2 and 3 weeks.
- What do I have to do in order to get setup?
- It's a simple process designed for restauranteurs.
1. Purchase your system.
2. Setup your internet connection by calling your local cable company.
3. Purchase your hardware and accessories locally.
4. Send your menu and prices to us so we can build your menu.
5. Wire your CAT5 cable for each ethernet printer.
6 .Download the client app from the itunes app store and install it on your device.
7. Your ISISPOS installation engineer will contact you and setup your training date.
8. Training is completed
9. Review and test your prices and menu items etc before you go live.
9. Go Live! - What kind of Internet connection do I need?
- ISISPOS works with a dedicated connection such as DSL, Cable, ISDN, Frame Relay, VSAT (Satellite) and 3G 4G.
- Who configures the software and sets everything up?
- ISISPOS will build your menu and train you online and support your initial hardware setup. You will need to attach your cables to your WiFi router and printers. Once you plug everything in, setup your IP addresses. Don't worry its easy, We do provide a Start Guide that walks you through the implantation and can provide on site support if you request it.
- 20 innovative ideas why ISISPOS will help you in your operation.
- Go beyond… with innovative ideas.
1. Paring recommendation feature for up selling
2. Real time item countdown notification
3. Min/Max modifiers
4. iPhone manager App
5. Replace your order printers with an iPad and use our KDs solution
6. Use an iPod Touch, iPad or iPhone
7. Wine Mode
8. Timed item support
9. Dashboard Budget to Actual
10. Ask for Customer Feedback: apps like our SurveyNow module
11. System alerts
12. Park and Recall feature for QSR
13. Favorites mode
14. Events and Packages promotions
15. Employee Commissions
16. Property Management Interface
17. Integrated Credit card
18. Multi unit Enterprise mode
19. Export reports to Excel, PDF, CSV
20. Fully Multilingual support - Do you provide a volume discount for large companies?
- Yes. We're happy to work with Major accounts on volume pricing. Please contact us and ask to speak to our major account group.
- How do I see the product is there a demo?
- As part of our "touch the customer" philosophy and our commitment to service support and building relationships we provide a real time demo online where we (ISISPOS) and you jump online via computer and phone, we even make it easy to have multiple people on the demo all at the same time. All you need to do is open the invitation and click on the link. The process to sign up is easy. The demo itself takes about 45 mins and we cover everything from the front of house to the back of house.
Simply visit our web site and navigate to our home page, scroll down a bit, you will see a heading "click sign up for an online demo" please click on the green text and choose a time and date or click here http://www.isispos.com/en/home/appointment/
When choosing your time please keep in mind we are on (EST) Eastern Standard Time (New York Time) and choose something that works for you. When you sign up you will be emailed an invitation.
- Is the FREE TRIAL available?
- No, with over 150 features and all of our modules it would be difficult to just send you a static demo so we decided to enhance our demo process and drive and lead important conversions that help understand your operation. Best of all, our demos are always designed for flexibility and extensibility so that you get all the answers you need to make an informed decision. Simply sign up for a demo and we’ll take you through a walkthrough.
- Is your app available for iPhone or iPod Touch?
- YES. Our App is available for iPad, iPhone and iPod Touch.
- What credit card processors does ISISPOS integrate to?
- Yes we support integrated card via the following top bank processors.
1.American Express
2.First Data Merchant Services
3.Global Payments
4.Heartland
5.Merchant e-Solutions
6.Moneris
7.NOVA
8.Elavon
9.Paymentech
10.TSYS (Vital/VisaNet)
11.Mercury Payments
12 Tyro (Australia)
13.Moneris (Canada) - What happens if I lose my Internet connection?
- If you loose your internet connection you have 2 choices
1. Use a 3G back up stick from your cell provider so you can switch from WiFi to 3G
2. The system will automatically default and run in WiFi local Mode until your internet connection returns - What type of support does ISISPOS Offer?
- All of customers are entitled to technical support through email and phone support. We only offer one support plan that is all encompassing, 24 hours a day 7 days a week. Its that simple, worry free support.
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139 Main Street Unionville
Suite 201, Markham
Ontario Canada L3R2G6
toll free tel: 888.552.5560
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